Richard Fletcher, CHT is Sr. Director, Learning and Performance for Zaxby’s Franchising, a franchisor of gourmet chicken restaurants with 550+ locations and 20,000 employees throughout the Southeast. He has been with Zaxby’s since 2003. Richard has responsibilities for overseeing the structures, systems, and processes within the organization to improve organizational effectiveness and is also responsible for identifying, recommending and implementing short and long term strategy for design development and delivery of leadership, team-related, professional, and interpersonal skills development programs.

Richard has over 25 years of executive level experience in sales, operations, organizational development and training with other national companies such as Wolf Camera, Zaxby’s and Sprint PCS. Richard is a national member of ASTD and VP Special and Geographic Interest Groups for ASTD Atlanta. He is an active member of the Council for Hotel and Restaurant Trainers (CHART) and Regional Director for the CHART’s Atlanta Regional Training Forum. Richard received a Bachelor of Science degree from Auburn University. He is a certified EQ-Iâ, EQ-360â administrator and has received the Certified Hospitality Trainer (CHT) certification from CHART. When he isn’t busy developing people, he loves hitting the links and traveling. Asked to choose his favorite Zaxby’s menu item, he hesitates since he likes them all. But if I have to pick, I’d go with the Kickin’ Chicken Sandwich!”